The Alameda Shade Shop warrants to the original purchaser that materials or parts contained in any Alameda Shade Shop custom made product is free of defect caused by reason of faulty workmanship or materials for three years (Warranty Period) as long as the purchaser has proof of purchase and resides at the location for which the product was purchased. The Alameda Shade Shop further warrants that any defects found during this time will be repaired or replaced, at our option, at our expense. The Alameda Shade Shop’s obligation under this warranty is limited to replacement or repair, at our option, of such defective parts or materials without charge for such parts and materials. This warranty does not include labor costs for measuring or installing the product, nor does it include damage due to neglect or abuse, warpage of wooden slats, fading of fabric or finishes, alterations to the original product or any problems resulting from improper measuring or installation.

UNDER NO CIRCUMSTANCES SHALL THE ALAMEDA SHADE SHOP BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS COST OR EXPENSE (INCLUDING LEGAL AND OTHER PROFESSIONAL FEES) SUSTAINED IN CONNECTION WITH SAID PRODUCT AND THE ALAMEDA SHADE SHOP NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME ANY SUCH OBLIGATION OR LIABILITY.

Commercial use of this product is also excluded from this warranty. This warranty gives you specific legal rights, and you may also have rights which vary from state to state.

Returns

Products are custom made, and therefore cannot be returned for any reason except fabrication defect. Buyer agrees to examine and test delivered products promptly and in any event within ten (10) days to notify us as to any defective products. We will then issue a Return Authorization. If it is determined that a fabrication defect has been made, we will repair and reship your order to you. Alameda Shade Shop retains the right to determine how a fabrication defect will be fixed. Replacement will be made to original specifications only.