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914 Central Avenue
Alameda, CA 94501
Showroom Hours:
Monday: 10 a.m. - 5 p.m.
Tuesday: 10 a.m. - 7 p.m.
Wednesday: 10 a.m. - 7 p.m.
Thursday: 10 a.m. - 5 p.m.
Friday: 10 a.m. - 5 p.m.
Saturday: 10 a.m. - 4 p.m.
Sunday: Closed
Click
here to contact us today.
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Placing Orders:
Fax orders: Available 24 hours, 7 days a week; all
fax orders receive a "Fax Order Confirmation" the
next business day.
Mail Orders:
Mail orders are accepted and
will be answered with an order confirmation before any
shades are made.
Color Matching:
Color matching between widths
of fabric is at best a commercial match because of dye lots.
Exact match of color on subsequent orders cannot be assured.
Problems:
Immediately contact the
Alameda Shade Shop. We work really hard to assure that our
customers get what they ordered. Call us – we want to help.
Cancellations:
Changes or cancellations
cannot be made once the goods are cut.
Shortages:
Damaged Goods: BEFORE signing for a delivery, it is your
responsibility to verify number of packages and inspect for
visible sign of damage. Missing packages and damaged good
must ALWAYS be reported on the carriers delivery receipt. If
the package is damaged, accept the goods because most likely
not everything will be damaged. Contact the Alameda Shade
Shop immediately. Always save damaged good and all
packaging/boxing materials.
All freight is prepaid by the Alameda Shade Shop. Charges
are added to your order and billed against your credit card
with the regular billing.
Standard shipping method is UPS ground or Motor Freight if
product exceeds UPS limitations on weight and girth.
Returns:
Call the Shop at (510)
522-0633 or
contact us today.
Discuss any problems with our staff. They are eager to help.
Shades returned without written permission will be refused.
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